Are clear, unambiguous, aligned with international conventions, without extra-territorial implications and comparable with regimes in place for other modes of transport
Allow airlines the ability to differentiate themselves through their customer service offerings above a basic common standard
Ensure passenger access to information concerning their rights, fares, including taxes and charges, the actual operator of the flight, and regular situational updates in the case of service disruptions
Do not compromise the industry’s top priority of safety, and exonerate airlines from liability for safety-related delays and cancellations
In the case of denied boarding and cancellations, entitle passengers to re-routing, refunds or compensation where circumstances are within the airlines’ control
In the case of delays, entitle passengers to re-routing, refunds or care and assistance; and acknowledge that when such delays or disruptions are beyond the control of airlines, market forces should determine the care and assistance available to passengers.
The Core Principles
- May 18, 2016 -